About the Role
Join Our Team as a Compliance & Training Officer!
Are you an experienced face-to-face fundraiser with a passion for ethical fundraising, compliance, and quality assurance? Do you want to play a key role in ensuring fundraising teams deliver transparent, professional, and high-quality donor interactions? If so, Zen Fundraising wants you on board!
Hourly Rate: £13 per hour
Hours: 25+ per week, flexible 3-4 day working week
Travel Required: Own car or reliable transport essential
Job Type: Part-time, permanent
Work Split: 75% in-field, 25% remote
What You’ll Be Doing:
Observing, assessing, and ensuring all internal and subcontracting fundraising teams adhere to regulations set by the Fundraising Regulator, the Chartered Institute of Fundraising, and Zen’s charity partners.
Conducting mystery shops, shadowing fundraisers at doors, streets, and private sites and reviewing welcome calls.
Compiling reports on fundraiser performance, team leadership and adherence to Zen’s training systems.
Coaching ad motivating teams by offering constructive feedback to fundraisers and team leaders, ensuring fundraising is ethical, professional and engaging
Supporting complaint investigations, attending disciplinary meetings and working with leadership to improve performance.
Regular overnight stays may be required as Zen expands across the UK
Why Join Zen?
Step into a purpose-driven, charity-focussed role, ensuring that fundraisers are representing charities with integrity and professionalism
Be part of an ethical and supportive workplace. We are family-run, values-driven and committed to fundraising with transparency
Work closely with senior leadership, gain hands-on experience in compliance and training and progress within the company
Work-life balance is not a buzz phrase, at Zen we offer flexible working patterns and support for personal development.
What We’re Looking For:
Minimum 2 years experience in Face-to-Face fundraising
A strong understanding of the Fundraising Regulator’s Rulebooks.
An honest, ethical and professional with excellent communication skills.
A self-motivated & adaptable person who is able to work independently and meet deadlines
Great interpersonal skills – able to coach, inspire and engage fundraisers.
Full UK driving license & own vehicle preferred.
At Zen Fundraising, we don’t just follow compliance – we lead by example. If you’re passionate about ethical fundraising, apply today and help us shape the future of quality-first fundraising.